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The 7 days Return and Replacement policy offered by Drishti gems are clear and simple.
To be eligible for the Return & Replacement Policy, one has to comply with the following requirements:
Note: Shipping charges, VAT and related duties are non-refundable.
Custom-created jewellery pieces are not eligible for a refund. However, within 10 days of purchase, a return request can be submitted and the amount will be refunded to your Wallet worth 75% of your invoice value, which can be utilised on future purchases.
Drishti Gems will deduct 10% from the total purchase price of the product in the case of order cancellation.
Drishti Gems will deduct the certification fee if the order is cancelled after the certification fee has been paid.
The day you receive your product is the day 7 days return period begins, as shown by our courier records.
Yes, you can return the other gemstone as per our 7-day return policy.
We need the original product packaging, invoices, documentation, lab certificates, discount coupons (if any), and other items that may have been included with the gemstone. You are not qualified for the Money Back Guarantee if you do not have any of these items.
Any customised jewellery cannot be returned, according to our return policy. However, you are eligible for a Wallet credit worth 75% of your invoice value, which you can apply to later purchases on Drishti Gems.com.
Please follow the steps below if you are returning or replacing a gemstone: