General Questions
1. What are gemstones?
Gemstones are remedies for life, rare but blessed with miraculous powers to bring life-changing effects in all aspects of life - health, wealth and relations. All gemstones exhibit distinct colours. We at Drishti Gems & Jewels deliver Natural gemstones to enhance the quality of your life.
2. What is the history of gemstones?
The history of gemstones is as vast as the ocean. In India, the use of precious gemstones has existed since ancient times. Scriptural evidence shows that gemstones were created even before the universe. Gemstones carry a hidden mystery within.
3. Where should I purchase from?
Before buying a gemstone, the origin and 4 C's - colour, clarity, carat, and cut are the main factors. Purchasing a natural gemstone is extremely important as we understand that it is an investment for life. Therefore, we assure 100% natural, untreated and unheated gemstones. Drishti gem is a leading authorised dealer of 100% natural and reputed in India. We also provide lab- certification from Drishti Gems & Jewels with every gemstone, which GIA, IGI and GRS can also test.
4. Does Drishti Gem Lab provide certification with every gemstone?
Yes. Drishti Gem Lab certificate is provided with every gemstone purchase at no additional cost.
5. Is it possible to verify the authenticity of gemstones from the world's recognized gemological institutions - GIA, IGI or GRS?
Yes, after confirming the purchase, it is possible to verify from a third party. We send gemstones with the free Drishti Gem Lab certificate. After the customer completes the payment for a required certificate from any gemological institution, we send your product. Third-party lab reports cannot be replaced, so we send them after we hear from our customers that they will keep their items.
Stone Shape Chart
The chart below features common gemstone shapes. The most popular shapes for coloured gemstones are round, cushion, emerald, radiant, and princess. If you would like more information regarding the characteristics of each shape, we are happy to share the Information about shapes and the wide variety of gemstones available.
Clarity Grading
While diamonds have an internationally established grading system, there is no official, standardised method to analyse clarity in gemstones. Usually, the jewellery industry grades coloured gemstones, including sapphires, at eye level. Since the specification of clarity is not standardised, this is one way that clarity can be categorised. Eye-clean gemstones are more expensive than gemstones whose inclusions are clearly visible. The very slight inclusions are also expensive as the brilliance of the stone appearance is intact, and inclusions are visible on very close eye inspection. The light inclusions are gemstones in which inclusions are easily visible, but they are light. Gemstones' appearance is considered inclusion when inclusions primarily or prevent entirely light from reflecting. The clarity is not visual.
Colour Intensity Grading
In the world of coloured gemstones, colour is the main ingredient and uniqueness of gemstones. The colour matters the most. The more intense the gemstone's colour, the more valuable and expensive it is. The natural physical composition of gemstone gives the colour. Vivid is the finest colour intensity saturated without the gemstone being dark. The light easily reflects from the gemstone. Intense-coloured gemstones are excellent gemstone colours, and light can easily reflect through a gemstone. The light-coloured gemstones reflect white reflection or pastel colour. The dark-coloured gemstone allows no light to reflect, and the colours are closer to opaque.
Gemstone Buying Guide
1. Which gemstone should I wear?
The wide array of gemstones available worldwide complicates finding your perfect natural gemstone. Whether you're buying a gemstone for astrological purposes or to be used as jewellery, a gem guide will help everyone to purchase the natural and the right choice for yourselves. Several factors decide the value of a gemstone, such as weight- (carat/ratti), colour, clarity, cut- brilliance. Factors like the origin of gemstones and reliable sources are also very important. Gem lab certificate is one of the most important components as it mentions the natural or synthetic, cut, origin, clarity, mentions any treatment on gemstone - heated, treated or glass filled. Here are a few simple steps to follow to buy the appropriate gemstone.
2. How to select the gemstone?
Gemstone's value depends upon 4C's- Colour, Clarity, Cut and Carat (weight) and origin. In terms of colour, the more intense the gemstone, the higher its value. In terms of cut, brilliant cuts are more valuable than old-fashioned cuts- round, oval, square. In carat/ weight- as the weight increases, it becomes expensive. In terms of clarity, lesser inclusions viewed from the naked eye, the more valuable it becomes. Origin is one of the main factors in the selection of gemstones. For example, Ceylonese yellow sapphire is considered the best quality in the world, whereas yellow sapphire from Bangkok is relatively less expensive. The selection of gemstones depends upon the budget, and it is important to buy natural gemstones as yours to keep forever, whether used for astrological or jewellery purposes.
3. What should I be careful about when buying gemstones?
One should be extremely careful to buy natural gemstones only whether utilised for jewellery purposes or their astrological value and healing properties. One must be aware of purchasing assured quality and from authentic sources only. It is advisable to buy gemstones from a reputed seller only. Buying a gemstone is honestly an investment for life. Therefore, one should be careful about purchasing natural gemstones. Lab certification is a reliable source that mentions natural, untreated or unheated, glass filled, origin and cut. Drishti Gems & Jewels is a leading authorised dealer of a 100% natural certified premium range of gemstones. Our primacy provides exceptional services to our customers- authentic lab certification, an extensive range of premium gemstones, and Global Gemology Consultation. We guarantee the best prices for unheated & untreated gemstones. We supply 100% natural gemstones only. We take pride in delivering ten lakhs+ satisfied customers.
4. How should I wear a gemstone?
The best way to wear gemstones and reap the benefits of their captivating appearance and astrological benefits, jewellery form has been used since ancient times. The accurate way to wear a gemstone is as prescribed by the astrologer. The selection of metal and time to wear the particular gemstone for maximum benefits is as the astrologer prescribed. Those who believe in Pooja rituals can follow the proper Vedic procedure to wear a gemstone (Ratna Dharan Karne Ki Vidhi ) to attain maximum benefits in their life.
Orders
1. How can I order from Drishti Gems & Jewels?
You can order online at the website - www.drishtigems.com , or you can reach out to our customer executive for an order.
2. Can I get customised jewellery with a gemstone?
Yes, you can get customised jewellery as per your wish. You need to provide specifications, and we will deliver them to you according to the details provided.
3. What is a Free lab certificate?
Drishti Gems & Jewels provide a free lab certification with specific compositions about details, treatments, and origin of the gemstone they are purchasing. It is essential for anyone investing in a gemstone for a lifetime.
Order Viewing
1. How do I see my orders and order status?
To see your order and order status, the first and foremost thing is to login into your Drishti Gems & Jewels account. Go to the My Account section and see your order details under the Order tab. Check your order status here.
Payment Methods
1. What kind of payment methods do we accept?
We provide various payment options to our consumers, including; Visa, MasterCard, and American Express. Credit cards are all accepted, including Credit and Debit Cards (India). Debit cards from Visa and Maestro are accepted; Internet Banking, Debit and Credit Cards, Payments using mobile devices.
2. Which banks do we accept in Net Banking?
We support the following banks for Net Banking: Andhra Bank, Axis Bank, Bank of Bahrain & Kuwait, Bank of Baroda, Bank of India, Bank of Maharashtra, Citibank City Union Bank Deutsche Bank, Federal Bank, HDFC Bank, ICICI Bank, IDBI Bank, Indian Overseas Bank, IndusInd Bank, ING Vysya, Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank, South Indian Bank, Standard Chartered, State Bank of Hyderabad, State Bank of India, State Bank of Mysore, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank, Union Bank of India, United Bank of India, and more.
3. How to make payments through Payments via mobile devices?
You can make mobile payments using a mobile pay service(Google Pay/Paytm etc.)
4. How to make payments through Bank Deposit?
You can also pay straight into our bank account (ICICI BANK ) by check or cash. Please email us at support@drishtigems.com or phone us at 77250-77250 to let us know when you've completed your payment.
Shipping Policy - Shipping within India
1. When will my order be delivered? (What does "Days to Dispatch" actually mean?)
The days it takes us to prepare your package and send it to the courier company are called the "Days of Dispatch". Each product's shipment date is explicitly stated on its website. This will usually vary depending on the goods you purchased, whether you want them to be studded in a jewellery piece or if you want a separate lab certificate. A loose gemstone, for example, is usually sent in 1-2 days. On the other hand, a gemstone ordered to be set in a ring will generally take 4-5 days. On the other hand, a gemstone with an additional lab certificate will take much longer.
2. How long will it take for my order to be delivered?
Our delivery partners usually deliver items to India's metro cities within 1 to 3 days: Our courier partners generally take two to 7 days to deliver non-metros from the time of dispatch. The dispatch date is determined by the type of goods you order (loose gemstone or mounted in jewellery), and it is specified on the product page. Please establish a Live Chat with us or call us at 77250-77250 if you have any inquiries or doubts.
3. How can I assure you that my shipment is safe?
All of our shipments are carefully wrapped in tamper-evident, robust packaging. Also, all of our shipments are covered by insurance. Our shipping fees include the cost of insurance, so you won't have to pay anything extra.
4. Is it possible to track my shipment?
You can track your package online, of course. All of our shipments within India are delivered by reputable companies. You will receive an email with the tracking ID and instructions as soon as the merchandise is sent from our office.
5. Are there any hidden fees (such as sales tax or octroi)?
There aren't any hidden fees. The goods cost you the amount specified when you place your order and on your order receipt.
International Shipping
1. Which countries do we ship to outside India?
We ship to over 50 countries and territories, ranging from the Falkland Islands to Japan and all sizes of countries in between. Even better, for any orders over INR 3,00,000, we offer FREE SHIPPING WORLDWIDE.
2. Which countries do you ship to for free?
For orders over INR 3,00,000, we offer FREE EXPRESS SHIPPING WORLDWIDE. (Note: These shipments are usually delivered in 2-10 days by express couriers such as FedEx, Aramex, and others.)
3. What Shipping Options can I choose from?
Drishti Gems & Jewels have tie-ups. When there is a situation of return of stone and our Customer Care team has cleared the case, the pick would be organised with intimation to you.
4. What about customs fees, duties, and other fees?
Please be aware that we are not liable for customs fees, duties, VAT, or other fees imposed by your country, as these vary from case to case and are out of our control. However, loose gemstones are duty-free in the United States, Canada, and Europe. In other countries, this percentage is often around 1%. Professional customers are also entitled to a VAT refund. If you have any questions, you should contact your local customs office. Please get in touch with us if you have any questions, as we may have older customer experiences to share. Please be aware that if the customer refuses or cancels an international purchase after it has been dispatched, the client will be responsible for all customs charges and VAT levied by their country to return the items to us. Any balance owed to the client, fewer fees, customs duties, and VAT will be reimbursed to the customer according to the refund timetable only when we receive the goods.
5. How can I ensure that my shipment is safe?
All of our foreign shipments are carefully packed! We recognize how long and far the journey is and guarantee you will not be disappointed. In addition, we work with trusted shipping companies. Our packages are sent in tamper-evident, long-lasting packaging.
6. How can I track my shipment?
Our express shipments are sent via reputable logistics carriers. Online tracking is available for all of our shipments.
7. Is it necessary for me to provide identification to my local courier service to have my package delivered?
For high-value shipments, you may be required to present an appropriate identity to your local courier service for customs clearance in some countries. For a more pleasant purchasing experience, we suggest exchanging this Information with your courier.
Return & replacement Policy
1. How can I return or replace my order? What are the requirements for return or exchange?
- You can return or exchange your order within seven days of delivery. The seven days Return and Replacement policy offered by Drishti Gems & Jewels are clear and simple.
- The items must be in their original condition with tags intact.
- The items need to pass the inspection process done by the Drishti Gems & Jewels team to confirm the return/replacement.
- Items in inappropriate condition damaged due to neglect would not be entertained, and the return/replacement would not be accepted.
- To be approved for return/replacement, the item must include the Original Product Certificate and an Original Copy of the Packaging, Documentation, Lab Certificates, Discount Coupons, etc.
2. When does the seven-day return or exchange period start?
The day you receive your product is when the 7-day return period begins, as shown by our courier records. The delivery date is the first day to consider.
3. If I want to return only one gemstone and keep the other, is it possible to replace it?
Yes, you can return the other gemstone within the 7-day return time under our no-questions-asked return policy on jewels with a full refund.
4. I misplaced the lab certificate as well as the product's original packing. Is it still possible for me to return the loose gemstone?
We usually demand the original product certificate, invoices, documentation, lab certificates, packaging, discount coupons, and other items that may have been included with the loose gemstone. You are not qualified for the 100 per cent Money Back Guarantee if you do not have any of these items. You may be eligible for a complete or partial replacement/Wallet credit. Please get in touch with our customer service staff with the details of your situation so we can assist you accordingly.
5. Is it possible to return a gemstone I bought and have it set in a ring?
Any customised jewellery cannot be returned, according to our return policy. However, you are eligible for a Wallet credit worth 75% of your invoice value, which you can apply to later purchases on Drishti Gems & Jewels.com.
6. I need to return a loose gemstone. What method should I use to send it?
Please follow the steps below if you are returning or replacing a gemstone:
- Get a Return Authorization from Customer Support.
- Keep all original items that came with the gemstone, such as the Original Product Certificate, Original/Copy of Invoice, packing, documentation, lab certificates, discount coupons, etc.
- Pack the things securely. Be in touch with our Customer Care. Our Contact & address can be found by clicking on Contact Us. You will have to give all details to Customer Care, and pick-up will be organised with our logistics partner.
Privacy policy
Where will we use your Personal Information?
We may use the Information we gather about you in the following ways:
- Assist you in making purchases and providing the services you require.
- Confirm your order and keep track of it.
- Respond to your requests and inquiries.
- Check for errors, omissions, and accuracy in your Personal Information.
- Identify and prevent fraud or misuse.
- Enhance the overall customer experience by improving our website, service, product offerings, and marketing and promotional initiatives.
- Determine your preferences for products and services.
- Gain a better understanding of our customers' demographics, preferences, interests, and behaviour so that we can contact you (by email, postal mail, or phone) about items and services we think you'd like.
2. Will you share my personal Information with others?
We may share your Personal Information with trustworthy partners in specific circumstances.
Service Providers: We enlist the help of reputable third-party service providers to complete some tasks on our behalf. Shipping, payment processing, data storage/management, web hosting, web analytics, fulfilment, assembly, marketing, mailing, emailing, and other services are included. These service providers are only given personal Information if it is required to execute their function(s), and they are not allowed to use such Information for any other purpose(s) than those specified by Drishti Gems & Jewels.
Special Events: When you participate in a special event (such as a promotion, contest, or sweepstakes), Drishti Gems & Jewels will only share your Personal Information with the organizations involved. These third parties do not use your Information for any other purpose than to organize the event unless we advise you otherwise in connection with a special occasion. We may give trusted partners permission to send you Information about products and services that you might find interesting.
Anonymous Information: By removing Information (such as your name) that makes the information personally recognizable to you, we may be able to construct anonymous records from personal Information. We reserve the right to use and disclose any information included in these records for internal purposes, such as evaluating usage trends to improve our services. We also hold the right to use and disclose any information contained in these records at our discretion.
Law Enforcement and Fraud Prevention: We may use and disclose any information, including Personal Information, as follows: (1) to comply with any applicable law, regulation, legal process, or governmental request; (2) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law; (3) to other businesses and organisations for credit fraud prevention and risk reduction, and (4) to enforce any agreements we may have with you.
Suggestions and input: We appreciate your feedback, testimonials, and other remarks that help us improve our website, products, and services. You assign your rights in the submissions to us by submitting them to us, as indicated in the "Submissions" part of our Terms and Conditions page.
3. How can one update or delete their personal Information given to Drishti Gems & Jewels?
If the personally identifiable information Drishti Gems & Jewels has acquired about you changes, or if you wish to access, update, or delete such Information, we will gladly give you access to, correct, or delete any personal information we have collected about you (to the extent permitted by law). Please write an email or call one of our customer care executives at 091-77250 77250 to seek access to, corrections to, or deletion of your Personal Information.